Student insights key to uplifting their experience and the university sector
2025-07-08T16:45:00+10:00

Ben Rimmer, Deputy Secretary at Australian Government Department of Education, emphasised the value of QILT data.
Photo: 黑料网大事记 Sydney/Roxie Vuong
The inaugural Quality Indicators for Learning and Teaching Symposium, held at 黑料网大事记, explored data-driven approaches to enhancing the student experience and learning across Australia.
A first-of-its-kind symposium, hosted by 黑料网大事记 Sydney, has highlighted how leveraging student feedback data is key to improving the student experience and driving sector-wide improvements in learning outcomes across Australian higher education.
The inaugural Quality Indicators for Learning and Teaching (QILT) Symposium explored data-driven methods to enhance student experience and learning across Australia through the QILT framework 鈥撎齮he university-level national data set of survey results that measure student experience, graduate outcomes and employer satisfaction. The event, held in partnership with the Social Research Centre, brought together higher education leaders, policymakers, academics and practitioners to discuss how the sector can utilise QILT insights to collaborate and prioritise students鈥 needs.
鈥淭his data is invaluable for celebrating what is working in teaching and learning and identifying areas for improvement,鈥 said 黑料网大事记 Deputy Vice-Chancellor, Academic Quality, Professor Merlin Crossley, who gave the welcome address. 鈥淭his Symposium highlights the commitment universities have to teaching and the student experience and how student data can help us build on strengths and address issues efficiently and effectively.鈥
Lisa Bolton, Director of QILT Research and Strategy at the Social Research Centre, delivered a keynote on optimising QILT to enhance the student experience, engagement and success. Ms Bolton said one of the main factors for universities was utilising more targeted dashboards to drive constant review and improvement.
鈥淲e collect a lot of data as universities, but how well we use it is often the issue,鈥 Ms Bolton said. 鈥淚t鈥檚 about understanding how to use that data to actually drive decision-making.鈥
Unlocking insights through AI
While universities already use student feedback to inform improvements, the Summit鈥檚 participants heard there is potential to do more. AI offers the opportunity to break down university-wide data into specific cohorts and disciplines.
Prof. Crossley said: 鈥淲e are at a watershed moment where we can move beyond crude numerical averages to drilling down with AI to understand student comments and identify priority areas for action.鈥
Professor Kris Ryan,听Deputy Vice-Chancellor, Academic, at the University of Queensland, also highlighted that AI could enable instant and comprehensive analysis of student comments, as well as the identification of areas for improvement or celebration.
鈥淲e鈥檝e got significant detail in the student demographics,鈥 Prof. Ryan said. 鈥淭hat鈥檚 a really important thing that we can cut through and find out about students from different backgrounds and understand what their experience is like and distinguish that from other students.鈥
Dr Richard O鈥橠onovan, Senior Lecturer in the School of Curriculum Teaching and Inclusive Education at Monash University, said it was important not just to analyse student data for statistical significance, but also for practical relevance. He said effect sizes of negativities and biases often assumed to be in student feedback data were mostly small.
鈥淲e do have to stay vigilant,鈥 Dr O鈥橠onovan said. 鈥淚f there are instances of local bias, you can detect it in the data, and you can correct them.鈥
Elevating the university sector
Ben Rimmer, Deputy Secretary at the Australian Government Department of Education, delivered the opening address and told the audience听that the data collected by QILT helps to foster continuous improvement in teaching and learning practices.
He said the federal government鈥檚 focus on improving productivity, along with the Universities Accord鈥檚 goal of achieving 80% higher education attainment by 2050, meant there needs to be a greater focus on the student experience and increasing opportunities for people from low socioeconomic backgrounds.
鈥淲e can鈥檛 achieve the 80% attainment target without a much more significant focus on equity, and therefore a much more significant focus on student support, engagement and wellbeing,鈥 Mr Rimmer said.
Prof. Crossley agreed, adding that benchmarking and sharing QILT data between institutions was vital to help uplift the entire sector.
鈥淐ycles of analysis and improvement can set us on an upward trajectory,鈥 Prof. Crossley said. 鈥淏y sharing innovations across the sector, Australia is poised to enhance its capability in first-rate tertiary education further.鈥
Media enquiries
For enquiries about this story and interview requests, please contact听Ben Knight, External Communications Officer, 黑料网大事记 Sydney.
Phone:听(02) 9065 4915
Email:听b.knight@unsw.edu.au
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