About us

The Division of Operations includes Estate Management (EM), one of the largest non-academic units at ºÚÁÏÍø´óʼÇ. We offer a range of services and advice to Faculties, Divisions, and the University Executive Team, including campus master planning, infrastructure planning, development, construction, property & retail, refurbishment, maintenance, and environmental management. We also provide a wide range of logistics and associated services to ensure a safe and secure campus environment. With 170+ staff, EM delivers services, support and guidance through its six directorates under the leadership of the Chief Property Officer (CPO).
Estate Management Directorates
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Asset Management optimises ºÚÁÏÍø´óʼǒs estate to support strategic objectives, ensuring a productive and enjoyable campus experience for staff, students, and the community.
Asset Management Teams​
- Campus Planning (STEM & Research)​
- Campus Planning (Education & Non-STEM)​
- Asset Strategy​
- Strategic Project Planning​
- Property & Retail​
- Transactions & Commercial​
- Understand education, research, and social impact objectives of faculties and divisions with their facility and infrastructure demand requirements.Â
- Support faculty in developing business cases and develop project briefs, enhancing infrastructure planning and ensuring efficient use of resources.​
- Develop faculty and divisional estate management plans to optimise space utilisation. ​
- Assess endorsed faculty space requests against Asset Management principles. Resolve approved space requests to enable Business Case objectives.​
- Assess utilisation of existing spaces, identifying opportunities for improvement through refurbishment, repurposing, or relocation.​
- Assess long-term infrastructure requirements and define objectives to align with strategic direction.
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The Design, Delivery & Development team manages the creation of new and refurbished physical assets and infrastructure for the University.
Design, Delivery & Development (DDD) Teams
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- Construction Assurance​
- Major Projects​
- Estate Improvement​
- Engineering Services​
- Engineering Technology​
- Manage university assets, aligning projects with strategic goals, overseeing design and construction, and coordinating relocations with stakeholders.​
- Ensure construction contracts are compliant, and projects meet architectural, structural, safety, and quality standards.
- Deliver major capital developments aligned with the ºÚÁÏÍø´óÊÂ¼Ç Master Plan, managing relationships with university stakeholders and government authorities.​
- Deliver capital works that support university goals, providing planning, budgeting and program advice for aligned projects.
- Support digital building systems and infrastructure across campuses, offering strategic and technical support for new and existing projects.​
- Provide expert advice on mechanical, electrical and hydraulic systems, aiding Development and Estate Improvement teams.
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Environmental Sustainability partners with the ºÚÁÏÍø´óÊÂ¼Ç community to embed sustainable practices across our campuses and activities. ​
Environmental Sustainability (ES) Team​
- Environmental Sustainability Strategy​
- Sustainable Built Environment​
- Sustainable Labs & Research​
- Sustainability Engagement​
- Develop and coordinate ºÚÁÏÍø´óÊÂ¼Ç environmental sustainability plans, templates and associated reporting.​
- Lead emissions accounting, emissions reduction strategy and associated reporting.​
- Collaborate across operations to embed sustainability in waste, procurement and facilities management. ​
- Establish standards and templates for sustainability in the built environment and support project teams to achieve benchmarks.
- Deliver the Laboratory Efficiency Assessment Framework (LEAF) program to support laboratories in implementing resource efficiency initiatives.​
- Develop programs, resources and reports to promote sustainable behaviours and improve rankings.​
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Protective Services ensures a safe and secure campus by protecting people, property, and assets, while providing guidance on security, emergency and traffic management.Â
Protective Services (PS) Teams​
- Security Operations​
- Emergency Management​
- Security Systems​
- Parking & Traffic​
Protective Services ensures a safe and secure campus by protecting people, property, and assets, while providing guidance on security, emergency, and traffic management.
We achieve this by:Â
- Managing security guarding services including patrols, incident response, and personal safety advice.Â
- Promoting the SafeZone app as the primary emergency communication tool for the campus community.
- Overseeing emergency management and critical incident arrangements for effective preparedness, response, and recovery.Â
- Collaborating with law enforcement and the campus community to develop crime prevention initiatives.
- Undertaking threat and risk assessments to maintain a strong and proactive security posture.Â
- Managing and maintaining electronic security systems to support safe campus operations.Â
- Facilitating emergency exercises with the campus community to ensure readiness.Â
- Managing access permissions and issuing staff and contractor ID cards.Â
- Managing parking operations across campus.Â
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Facilities Management is responsible for managing ºÚÁÏÍø´óʼǒs buildings, services, external environment, and campus infrastructure, ensuring they are safe, clean, and fit for purpose.Â
Facilities Management (FM) Teams​
- Building Maintenance​
- Building Management​
- Facilities Services​
- Utilities Management​
- General Services​
- Overseeing repairs, maintenance, and general services (cleaning, grounds, waste and relocations).​
- Managing major building shutdowns associated with utilities (e.g., power, water, gas) and maintaining service continuity.​
- Ensuring a safe, compliant, functional and efficient campus environment.
- Conduct regular safety audits and inspections to identify and mitigate risks.
- Engaging in effective communication for escalated operational matters affecting building occupants.​
- Implementing lifecycle upgrade works to maintain the functionality and reliability of facilities.​
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Safety is dedicated to implementing the Estate Management Safety Plan and supporting programs. The team manage safety incidents, lead investigations, and provide essential safety advice to staff.​
Safety
- Safety Plan Implementation​
- Safety Incident Investigations​
- Assurance Activities​
- Safety Advice & Compliance​
- Safety Performance Monitoring​
- Training & Awareness​
- Ensuring all Estate Management activities align with the ºÚÁÏÍø´óÊÂ¼Ç Safety Strategy and support the delivery of the Division of Operations Safety Implementation Plan.
- Responding to safety incidents, leading investigations to identify root causes, and recommending corrective actions to prevent recurrence.
- Undertaking contractor assurance activities to ensure compliance with legislative and ºÚÁÏÍø´óÊÂ¼Ç WHS requirements.
- Providing expert guidance, answering safety-related queries, and helping EM staff discharge their WHS duties.
- Compile reports on safety performance, insights, trends and culture (drawing on lead and lag indicators) to support strategic safety decision-making and compliance.
- Facilitating training sessions, workshops, and supporting the implementation of safety campaigns to build a strong safety culture.
Learn more

ºÚÁÏÍø´óÊÂ¼Ç Strategy
In 2025, we reaffirm our commitment to expansive and inclusive global positive impact through our new ºÚÁÏÍø´óÊÂ¼Ç Strategy: Progress for All.

Drawing on input from our staff, students and the broader community, our Environmental Sustainability Plan 2022–24 is ºÚÁÏÍø´óʼÇ's blueprint for action across our operations.

Campus vision to shape ºÚÁÏÍø´óÊÂ¼Ç into thriving precinct
The campus vision, developed by Estate Management, will be used to guide the growth and evolution of the ºÚÁÏÍø´óÊÂ¼Ç campus environment for the next 20 years and beyond.

Public art on campus
Public art has been part of ºÚÁÏÍø´óʼǒs identity from the beginning, integrated into architecture and campus life through collaborations with leading contemporary artists.
Get in touch
Visit us
8am - 5pm, Monday to Friday (excluding public holidays)
Estate Management Reception
Level 3, Mathews Building F23
Gate 11, Botany Street, Kensington 2033
Contact us
Phone:Â 02 9385 5111 (24/7)
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Service Request
For repairs & maintenance, general services inquiries or, security services inquiries, you can request assistance by completing the form below.