ºÚÁÏÍø´óʼÇ

As an accommodation provider, you will be responsible for providing a safe and suitable environment, and for the health and wellbeing of any U18 student residing at the premises, including without limitation:

• providing both single sex and unisex accommodation options at the Premises;
• providing single sex multi-share apartments for U18 students only;
• providing U18 students with a security pass to the premises and their room; 
• providing a weekly linen service to U18 students, or providing suitable and sufficient onsite laundry facilities;
• ensuring that the premises are clean and tidy;
• ensuring that there is a designated person to manage U18 students.  The designated person is responsible for the general welfare of U18 students and for being the first point of contact for both U18 student residents and ºÚÁÏÍø´óÊÂ¼Ç personnel;
• ensuring that there are Residential Advisors (RA) living on the premises, and maintaining appropriate RA to U18 student ratios, being no less than 1 RA to 35 U18 students per U18 floor or where a floor accommodates a mix of U18 and over 18 students, no less than 1 RA to 30 U18 students. There will also be a dedicated staff member who is responsible for under-18 student matters 
• ensuring that access to the premises is monitored using a log book and access cards;
• maintaining 24-hour security including CCTV cameras and onsite security staff;
• enforcing an evening curfew of 10.00pm and ensuring that U18 students do not leave the premises before 6.00am. There must be documented procedures to follow up with U18 students who fail to comply with these restrictions; and
• prohibiting smoking, alcohol and non-prescription or recreational drug use on the premises or, where alcohol is permitted on the premises, ensuring that U18 students do not have access to alcohol. 

• As an accommodation provider, you must have an online booking system to enable U18 students or their agents to apply for a place at the premises.
• As an accommodation provider, you must send an email to the nominated contact person when U18 students have paid their security deposit and confirming the relevant booking reference number.
• As an accommodation provider, you must ensure that it provides U18 students with documented orientation materials to ensure the U18 students clearly understands his or her rights and obligations whilst a resident at the premises.
• As an accommodation provider, you must ensure that the orientation materials include, without limitation, clear and accurate information as to: 
  • The pricing applicable, including when and how payments are due, including any up-front payment requirements;
  • Any conditions relating to refunds of accommodation fees paid;
  • Any notice periods or other terms applicable when a student wishes to terminate their accommodation arrangement (including the terms of any penalty-free termination for any U18 students that turns 18 whilst residing at the premises); and
  • Who to contact in an emergency. 
• As an accommodation provider, you must ensure that each U18 students has scheduled an airport pick-up for their arrival date and, in circumstances where an U18 students has not informed the accommodation provider of their arrival date, it is your responsibility to ensure liaison with ºÚÁÏÍø´óÊÂ¼Ç staff to confirm the U18 student's arrival details.
• As an accommodation provider, you must have a standardised invoicing process with rules for the number of weeks the U18 students should be charged upfront, all of which should be captured in the policy referred to in paragraph 7.1(a) of these requirements.

• As an accommodation provider, you must immediately notify ºÚÁÏÍø´óÊÂ¼Ç Security of any critical incidents, including, without limitation, accident, serious illness or medical emergency suffered by the U18 student or any identified risk of any of the foregoing.
• As an accommodation provider, you must immediately notify the ºÚÁÏÍø´óÊÂ¼Ç contacts of any:
  • issues relating to an U18 student that would require ºÚÁÏÍø´óÊÂ¼Ç to notify the government of that change under the national code;
  • unexplained absences of any U18 student; 
  • circumstances you become aware of that give rise to concerns about the health, safety and wellbeing (physical or mental) of the U18 student or their ability to cope with demands of the course being undertaken at ºÚÁÏÍø´óʼÇ; or
  • serious misconduct by the U18 student.
• In circumstances where an U18 student submits to ºÚÁÏÍø´óÊÂ¼Ç a request to terminate their accommodation agreement as permitted under their accommodation agreement, the accommodation provider will, upon request by ºÚÁÏÍø´óʼÇ, facilitate the process by:
  • Making any transportation or relocation arrangements necessary; and 
  • Arranging any refund due.
• In circumstances where ºÚÁÏÍø´óÊÂ¼Ç requests the termination of a student’s accommodation agreement in accordance with clause of the Agreement, the accommodation provider must implement such request within the timeframe requested and shall:
  • make all arrangements for the transportation of the U18 student and their possessions to their alternate accommodation (both temporary and permanent);
  • follow all reasonable directions of ºÚÁÏÍø´óʼÇ; and 
  • be responsible for all costs of the relocation in accordance with clause 10.3 of the agreement.

As an accommodation provider, you must facilitate any inspection of the premises requested by ºÚÁÏÍø´óʼÇ.

• As an accommodation provider, you must ensure that U18 students are not permitted to stay away from the Premises without the prior written consent of their parent or guardian, which must be confirmed by ºÚÁÏÍø´óʼÇ.  As an accommodation provider, you must not accept consents directly from an U18 student.

• As an accommodation provider, you must submit all requests for the absence of an U18 student to ºÚÁÏÍø´óÊÂ¼Ç for approval by no later than close of business on the Wednesday preceding the proposed absence date.

• Requests must be submitted in writing to the nominated contact person set out in paragraph 10 of these requirements.

• ºÚÁÏÍø´óÊÂ¼Ç will confirm all approvals for a temporary absence in writing. 

• The maximum temporary absence permitted is two (2) nights and may only take place on Friday and Saturday nights during the term.

• As an accommodation provider, you must have documented policies, procedures and/or protocols readily available to current and prospective U18 Students, their families and agents in relation to the following:
  • the pricing for services you provide, including the amounts, and when and how payments and refunds are due;
  • termination options and conditions, including relevant refund conditions;
  • training of personnel, in relation to their responsibilities associated with providing accommodation services and pastoral care for U18 students; 
  • restrictions or prohibitions on smoking, alcohol and non-prescription or recreational drug use on the premises;
  • student misconduct;
  • critical incidents and 24/7 emergency services;
  • approval of absences for U18 students; and 
  • relocation of U18 students as necessary.
• As an accommodation provider, you must provide a copy of its policies and procedures to ºÚÁÏÍø´óÊÂ¼Ç upon request. 

• As an accommodation provider, you shall deliver to ºÚÁÏÍø´óÊÂ¼Ç a report every month detailing the following matters:
  • Any breaches by U18 students of the curfew;
  • Any U18 student welfare concerns; and
  • Copies of correspondence to U18 students and/or their parents regarding breaches and concerns.
• As an accommodation provider, you shall deliver to ºÚÁÏÍø´óÊÂ¼Ç a report every six (6) months detailing the following matters:
  • A list of the Working with Children and criminal record checks completed by personnel;
  • The details of any new processes or policies;
  • Confirmation of any actions taken in response to any issues arising from an inspection carried out by ºÚÁÏÍø´óʼÇ.
• As an accommodation provider, you shall deliver to ºÚÁÏÍø´óÊÂ¼Ç the availability report as set out in paragraph 9.1 of these Requirements.

• As an accommodation provider, you must ensure that any personnel who may come into direct contact with U18 students:
  • has a current Working with Children Check clearance and a clear criminal record check; and
  • has received suitable training (for example, mental health, first aid and pastoral care training) and is aware of your obligations under this Agreement.
• As an accommodation provider, you must implement appropriate policies, practices, codes of conduct and provide training to all its personnel to ensure a child-safe environment.

• As an accommodation provider, you must provide ºÚÁÏÍø´óÊÂ¼Ç with updates about accommodation availability at the premises upon request. The availability update must include:
  • Number of beds available for what period of time; and
  • The number of U18 student beds available.
• As an accommodation provider, you must make available to ºÚÁÏÍø´óÊÂ¼Ç an appropriate range of accommodation packages to suit the needs of its students and the different intake dates that are available.  
• As an accommodation provider, you will meet with ºÚÁÏÍø´óÊÂ¼Ç upon request to determine the range of packages to be offered to students in the following year. Packages will include a mix of 6 and 12-month packages, as well as program-length packages with a duration of one semester for Foundation Studies students, where possible.